Privacy policy

We collect information you choose to provide when you call, text, email, message us on WhatsApp, or use the booking form. This may include your name, telephone number, email address, service address or postcode, preferred contact method, requested service, appointment preference, and details about your plumbing needs.

If you hire us, we may also keep quotes, invoices, payment records, photographs of the work area, service history, and communications related to your job. This website does not require a user account and does not collect payment card details directly.

We use your information to respond to requests, discuss and schedule work, visit the property, prepare quotes, carry out and document work, process and track payments, communicate about a job, maintain service records, address warranty questions, and comply with legal and tax obligations.

We may also use contact information to follow up about an enquiry or completed job. We do not sell or rent personal information, and we do not use it for unrelated third-party marketing.

When you submit the booking form, your request is sent to us so we can respond. The page also gives you the option to send the same details by text, WhatsApp or email. Those channels are handled by your chosen telephone, email or messaging provider under that provider's own privacy practices.

Email, text messages and messaging apps are not guaranteed to be secure. Please do not send payment card numbers, bank details or other highly sensitive information through these channels.

Our website and hosting providers may automatically process limited technical information, such as your IP address, browser or device type, requested pages, timestamps, and error or security logs. This information is used to deliver the website, maintain reliability, prevent misuse, and understand general site performance.

We may share information with service providers that help us operate the website or business; with suppliers or subcontractors when reasonably necessary to quote, schedule or complete requested work; when required by law or legal process; or when needed to protect customers, our business, or others. We ask service providers to use information only for the services they perform for us.

We retain information for as long as reasonably needed for the purposes described above, including customer service, job and warranty history, accounting, tax, dispute resolution, and legal requirements. Retention periods vary by record type and circumstances.

We use reasonable administrative and technical safeguards appropriate to the information we keep. No website, device or method of electronic communication can be guaranteed completely secure.

Under UK data protection law you can ask what personal information we hold about you, and request a copy, correction or deletion. Contact us on 07717 198 133 or at mail@central-plumbers.co.uk. We may need to verify your identity before acting on a request, and we may retain records required for legal, tax, accounting, warranty, fraud-prevention or dispute purposes.

If you are unhappy with how we handle your information, you can also raise a concern with the Information Commissioner's Office (ICO).

Our website and services are intended for property owners, tenants and other adults seeking plumbing services. We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, please contact us so we can address it.

We may update this Privacy Policy as our website or business practices change. The date at the top of this page identifies the latest version. Continued use of the website after an update is subject to the revised policy.